Confidentiality and privacy policy

Improov takes care to ensure the protection of information transmitted over the Internet as well as respect for your privacy during your online transactions or following the collection of information during certain commercial activities carried out or supported by IMPROOV such as shipments via our Improov catalog. For these reasons, IMPROOV has adopted a policy on the protection of personal information. This policy aims to establish responsible and transparent practices in the management of personal information in all our relationships with our customers.

This confidentiality and privacy policy informs you about:

the security measures IMPROOV has in place to protect your information and personal information;

the nature of the personal information collected about you when you register for courses, when you use the site;

the reasons for which this personal information is collected, the use which is made of it and the persons / entities to which it is likely to be communicated.

IMPROOV reserves the right to modify this policy at any time, with immediate effect upon posting on the site, without any liability to you or any other person. If we change the terms, we will post the new policy on the site and include the date of the most recent update.

Privacy and Security 

IMPROOV undertakes to keep confidential any personal information that you may provide to it through your use of the site or otherwise.

IMPROOV’s website uses SSL secure transmission standards. Thus, information concerning you and that relating to your credit card is sent in the form of an electronic message that has been the subject of an encryption guaranteeing the confidentiality of the information contained therein. Consequently, the information transmitted cannot be intercepted, altered or decoded by an intermediary. In addition, IMPROOV’s servers are protected by firewall-type technology.

However, no security mechanism is perfect and there is a low risk that the personal information you provide to IMPROOV will be disclosed through no fault of IMPROOV and without your consent. IMPROOV accepts no responsibility for the disclosure of such personal information and confidential information, except in cases of negligence on the part of IMPROOV.

Please note that, for your security, no information relating to credit cards is stored on IMPROOV’s servers. IMPROOV does not keep any computer data of any transaction concerning credit information. Therefore, you must resubmit your credit information with each new transaction. If you are concerned about confidentiality relating to the use of your credit card on the Internet, IMPROOV invites you to submit your order by phone and speak to one of our representatives by dialing 1 877 624.2344 for Quebec and 1 866 926.2344 for Montreal.

Personal information collected by IMPROOV on its customers 

IMPROOV only collects the personal information that you provide to it when you register online or by telephone for courses or on the course waiting list. It also includes information you provide when you comment on our Facebook, Twitter or LinkedIn web pages, fill out a coupon for a promotion, and enter a promotional contest.

Personal information collected includes your name, address, phone, email address, gender (male / female), age and credit card number and, if you agree, certain other information. By providing your personal information, you consent to its collection, use and disclosure of it for the purposes designated and, in the cases, set out in the policy.

Information Collected Automatically 

We receive and store certain information each time you communicate with us. For example, like many websites, we could use cookies, which allow us to obtain certain information when your browser accesses Improov expertise.com.

Use of personal information collected by IMPROOV 

The personal information that IMPROOV collects about you (on the site or otherwise) allows it to open an account in your name, process your order, join you in a course or a contest, to provide after-sales service, to offer you promotions, to personalize its relations with you and, if you authorize it, to send you information about the site and its products.

We may also use your personal information to compile statistics to the extent required by law, including court orders.